Policy & Documents
Complaints Policy
Wistow Parish Council is committed to providing high-quality services and acting in an open, accountable, and transparent manner. We recognise that, from time to time, concerns may arise about the services we provide or the way in which council business has been conducted.
Our Complaints Procedure explains how members of the public can raise concerns and how the Council will investigate and respond to complaints in a fair, consistent, and timely manner. We view complaints as an opportunity to learn, improve our services, and strengthen the way we serve our community.
The procedure outlines the types of complaints that can be considered by the Council, how to submit a complaint, and the steps involved in the review process. We are committed to treating all complaints seriously and handling them with courtesy, impartiality, and confidentiality where appropriate.
Details of the Council’s Complaints Procedure can be found below and downloaded for reference and if you wish to submit a complaint, please click here to complete the form.
Documents
General Policies and Publications
- Code of Conduct Policy
- Asset Register
- Social Media Policy
- Standing Orders
- Training Policy
- Grant Policy
- Playing Field Policy
- Transparency Code
- Co-Option Policy
- Flooding Responsibilities
- Safeguarding Policy
- Register of Interests
- Equal Opportunities/Diversity Policy
- Health & Safety Policy
- Zero Tolerance Policy
- Environmental Bio Diversity Policy
- Filming & Recording Policy
- Community Engagement Policy
- Publication Policy
- Risk Management Policy & Scheme
- Scheme of Delegation
- Organisation Chart
- Councillor Portfolio Responsibilities
- Guidance notes for public attending Council meetings
- Councillor Dispensation
- DPI Register
- Closed Churchyard Policy